Frequently Asked Questions

Welcome to Melting Moods! Here are answers to the most common questions our customers have.

What kind of products do you sell?

We offer fresh and perishable food products, crafted to deliver the best taste and quality. Our products are made with care and are meant to be consumed fresh.

How long do your products stay fresh?

Our products are perishable and are best consumed:

• Within the recommended timeframe mentioned on the packaging

• Soon after delivery for the best taste and experience

Proper storage (refrigeration, if required) is important to maintain freshness.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) may be available in selected locations.
Additional COD charges may apply.

How long does delivery take?

• Orders are processed within 1–3 days

• Delivery typically takes 3–7 business days

Delivery timelines may vary depending on your location.

Can I track my order?

Yes! Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery in real-time.

What is your return or refund policy?

Due to the perishable nature of our products:

• We do not offer returns or refunds on opened or used items

• We only offer replacement if the product is damaged, incorrect, or spoiled upon delivery

Please refer to our Refund Policy for complete details.

What should I do if I receive a damaged or wrong product?

If your order arrives damaged, spoiled, or incorrect:

• Contact us within 24–48 hours of delivery

• Share photos/videos of the product and packaging

Our team will verify and arrange a replacement.

Can I cancel my order?

• Orders can be cancelled only before they are shipped

• Once shipped, cancellation is not possible

Do you ship all over India?

Yes, we ship across most locations in India.
However, delivery availability may vary for remote areas.

How should I store the products?

Storage instructions may vary by product, but generally:

• Keep in a cool and dry place

• Refrigerate if required (as mentioned on packaging)

• Avoid exposure to heat and moisture

What happens if I am not available during delivery?

If you are unavailable:

• The courier may attempt re-delivery

• If delivery fails multiple times, the order may be returned (RTO)

Re-shipping charges may apply in such cases.

How can I contact customer support?

You can reach us via:

Email: meltingmoods.in@gmail.com
Phone/WhatsApp: 77349-77777

We’re happy to help you!

Are your products safe and hygienic?

Yes, all our products are prepared and packed following strict hygiene and quality standards to ensure safety and freshness.

Do you offer bulk or custom orders?

For bulk orders, gifting, or special requirements, you can contact us directly. We’ll do our best to assist you.