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Shipping Policy

Shipping Policy

Thank you for shopping with Melting Moods. This Shipping Policy outlines how we process, ship, and deliver your orders.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • During high-demand periods (sales, launches), processing may take slightly longer.

Shipping Time & Delivery

  • Standard Delivery Time: 3–7 business days across India

  • Delivery timelines may vary depending on your location and courier service availability.

Once your order is shipped, you will receive a tracking link via SMS/Email.

Shipping Charges

  • We offer free shipping on selected orders/promotions (if applicable).

  • For other orders, shipping charges are calculated at checkout based on your location.

Order Tracking

  • After dispatch, you will receive a tracking ID and link via SMS/Email.

  • You can track your order in real-time through the courier partner’s website.

Delays in Delivery

While we strive to deliver your order on time, delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier service disruptions

  • Remote location delivery issues

We appreciate your patience in such situations.

Incorrect Address / Failed Delivery

  • Please ensure your shipping address and contact details are accurate.

  • If a delivery fails due to incorrect details:

    • Re-shipping charges may apply

    • Delivery timelines may increase

Cash on Delivery (COD)

  • COD may be available on selected locations.

  • Additional COD charges may apply (if applicable).

  • Please ensure availability to receive the order to avoid RTO (Return to Origin).

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Share photos/videos as proof

We will investigate and resolve the issue promptly.

International Shipping

  • Currently, we do not offer international shipping (you can modify this if applicable).

Contact Us

For any shipping-related queries, feel free to reach out:

Melting Moods
Email: meltingmoods.in@gmail.com
Phone: 77349-77777

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