Refund & Return Policy

At Melting Moods, we deal in perishable food products, and due to the nature of these items, we maintain a strict refund and return policy to ensure quality, hygiene, and safety for all customers.

No Returns or Refunds (Opened / Used Products)

• We do not accept returns or offer refunds for any product that has been:

  • Opened

  • Used

  • Partially consumed

This policy is in place because perishable goods cannot be resold once opened, and we prioritize customer safety and hygiene.

Eligibility for Replacement (Damaged / Incorrect Items Only)

We only offer replacement (not refunds) under the following conditions:

• You received a damaged product

• You received a wrong item

• The product is spoiled or leaked at the time of delivery

Claim Process

To request a replacement:

• Contact us within 24–48 hours of delivery

• Share clear photos/videos of:

  • The product

  • Packaging

  • Invoice (if available)

Requests without proper proof may not be accepted.

Important Conditions

• Claims raised after 48 hours of delivery will not be accepted

• Minor variations in taste, texture, or appearance are not considered defects

• Products must be unused and in original condition (except in case of damage/spoilage upon delivery)

Replacement Process

• Once your claim is verified, we will:

  • Ship a replacement product at no additional cost
    OR

  • Provide store credit (if replacement is not possible)

Order Cancellation

• Orders can only be cancelled before they are processed or shipped

• Once shipped, cancellation is not possible

Non-Returnable Items

The following items are strictly non-returnable:

• Opened food products

• Used or partially consumed items

• Products without original packaging

• Items damaged due to misuse or improper storage

Contact Us

For any refund/replacement-related queries, please contact:

Melting Moods
Email: meltingmoods.in@gmail.com
Phone: 77349-77777